Having trouble signing in to Ireland State Savings Online?

If you are having trouble signing in to your Ireland State Savings Online, check the most common issues in this article for help.

Check your password

Check that you are entering your password correctly. Click the ‘Show’ option in the Password field so that you can see the password in plain text as you enter it.

Check the rules for creating your password.

See ‘How do I manage my Ireland State Savings Online password?’
 

I forgot my password

If you forget your password, you can click on the ‘Forgot Password?’ link on the login screen. Follow the steps on-screen to complete a password reset.
 

Check your email address

Check that you are entering your email address correctly. You may have registered with a different email address or mistyped your email address. You may have recently changed the email address registered with your Ireland State Savings Online service.
 

I forgot my email address or no longer have access to my email account

If you have forgotten your email address or no longer have access to your email account, you will need to contact Ireland State Savings.
 

I did not receive the Verification Code to my mobile number when trying to reset my password

Before requesting that the code is resent please check the following:

  • Allow 1-2 minutes for the code to be sent

  • You are using the correct mobile number registered with your online account

  • There are no network issues in your area

Then select ‘Resend code’.
 

I have lost access or changed the mobile number registered with my Ireland State Savings Online service.

If you have changed the mobile number registered with your Ireland State Savings Online service, you will need to complete the Change of Mobile Number form and send it to Ireland State Savings.

See ‘I changed my mobile phone number. How do I update the mobile number for Ireland State Savings Online?’

I did not receive an email with a link to reset my password.

Before requesting the email is resent please:

  • Allow 1-2 minutes for the email to be sent

  • Check your spam folder

  • Check that your device is online and that there are no network issues in your area

Then select ‘Resend email’.